Quality

Saint Luc: A Hospital Committed to Excellence in Care and Outstanding Results

At Saint Luc, we are proud to combine the expertise of practitioners from various specialties and professions, cutting-edge technology, scientific research, and unwavering dedication from our staff. We are committed to continuously maintaining and improving our standards of excellence to ensure the best outcomes for our patients.

Providing quality care is one of our missions, and the pursuit of quality and excellence is one of our five core institutional values.

Our vision of Quality is based on three pillars:

  1. Quality of Our Services: We are committed to providing high-quality care to all our patients. To achieve this, we have established a quality standards framework designed by Saint Luc's experts: the Institutional Quality Model. These standards meet national and international benchmarks. We have also tailored these standards to account for our specific processes and procedures. Our quality framework is regularly updated and improved based on feedback from our patients and staff, as well as risk management.
  2. Patient Experience: We place the patient at the heart of our approach and promote close collaboration between the patient and the healthcare professional. Together, they share their knowledge, expertise, and experiences with the illness. This collaboration allows for personalized treatment according to the patient’s life goals and enhances their experience within our institution.
    • We make the patient a partner in daily interactions;
    • We measure patient satisfaction through satisfaction surveys, whether in hospitalization or ambulatory;
    • We also rely on our "Patient Partner Committee," a group of patients who actively participate in institutional projects and initiatives within various departments.
  3. Excellence in Care: We are committed to providing excellent care. For this, we use performance indicators, which are tools to continuously measure and monitor the quality of care. We also consider patient-reported outcomes (PROMs). These indicators help us identify areas for improvement. PROMs show us the impact of our care on patients' daily lives, which helps us adjust our practices to better meet their needs. Through this rigorous, patient-centered approach, we strive to always offer the best.

Saint-Luc’s Quality Model

At the heart of our mission at Saint-Luc is the goal of delivering excellent care and results. We provide safe, person-centered, effective and appropriate, efficient, integrated, accessible, and equitable care. We also address our culture of continuous improvement, leadership, and the way we are organized.

Our Institutional Quality Model, based on the standards of Accreditation Canada International, is specifically tailored to our hospital, facilitating staff engagement. The best practices reflect the actual work of our team using their usual tools and vocabulary. We have identified about forty important themes, such as medication safety, patient identification, and informed consent, among others. For each theme, around ten best practices have been defined. Our staff is trained upon arrival, and regular checks ensure the application of these practices while identifying areas for improvement.

In addition to the framework, we have established a structure to audit and analyze adverse events and revise procedures if necessary. We also identify risks to prevent incidents by implementing appropriate safety measures, improving existing procedures, and ensuring a safe care environment for both patients and staff.

The coordination of various initiatives complements our quality model, ensuring high-quality care and continuous improvement of our practices.

Excellence in Care: Measuring is Knowing, to Improve

We use performance indicators to continuously measure and monitor the quality of care. These indicators, such as readmission and mortality rates, evaluate the hospital's performance and are also reported to the Federal Public Service Health.

We also use specific indicators for certain conditions, based on care pathways, to optimize each step of the treatment. Our institution has about 200 care pathways for this purpose. With this information, we continuously improve our care pathways to better meet patient needs.

Through our patient portal "mon.saintluc.be," your doctor can send you questionnaires to measure the impact of treatment on your quality of life (PROM) and adjust it as needed to ensure maximum effectiveness.