Patient Rights and Duties

We

  • are committed to providing you with quality care
  • provide you with all the information needed so that you can make informed decisions
  • accompany you throughout your treatment and involve your family as per your wishes
  • respect the confidentiality of your health- related information
  • treat you with respect and without discrimination 

You

  • show respect to our staff
  • inform us correctly about your identity
  • give us all the information needed for your care
  • follow our staff's recommendations
  • treat our equipment and infrastructure with care 

And if things don’t go as planned...

Talk to your care team, complete our satisfaction surveys.

You feel one of your rights as a patient has not been respected ? Contact the mediation service : 02 764 16 05 - mediateur@saintluc.uclouvain.be 

Inappropriate behavior may result in exclusion from the hospital. Any act of vandalism or violence against our staff or facilities will be reported to the police and may result in the payment of substantial compensation. 

The law sets out patients' rights clearly and simply. Want to find out more? Take a look at this SPF Santé publique web page.